Employees lose time waiting for help
Email, software, device, access and account problems interrupt productive work.
Managed IT Services
We manage your IT so you can run your business.
WABOT handles the technology your employees rely on every day—from IT support and Microsoft 365 to cybersecurity, devices, onboarding and hardware. When something goes wrong, your team has one place to turn, and we help stop recurring problems from becoming recurring distractions.
One partner for day-to-day ITSecurity built into everythingMicrosoft 365 + device management
Clear IT ownership
Your IT, handled.
IT Support
Employee issues & troubleshooting
Microsoft 365
Email, Teams, users & access
Cybersecurity
Accounts, MFA & endpoint security
Devices
Setup, updates & management
Employee Changes
Onboarding & offboarding
Hardware
Troubleshooting & lifecycle
One team to call. Clear ownership. Fewer recurring IT problems.
When IT starts getting in the way
When IT is nobody’s responsibility, it becomes everybody’s problem.
Small technology issues quickly become expensive distractions when there is no clear owner. WABOT gives employees one place to go for help and gives management confidence that the systems behind the business are being looked after.
Microsoft 365 becomes difficult to manage
Users, licenses, mailboxes, Teams and permissions become inconsistent as the company grows.
New employees are not ready on day one
Accounts, access, software and devices are set up differently every time.
Security tasks get missed
Updates, MFA, access reviews and employee security practices become inconsistent.
Hardware failures become emergencies
Devices are replaced only after they fail and interrupt someone’s work.
Management becomes the IT department
Owners and managers spend valuable time troubleshooting technology instead of running the business.
Managed IT services
One IT partner for the technology your business depends on.
Instead of juggling vendors and figuring out who owns each problem, WABOT helps bring employee support, Microsoft 365, devices, cybersecurity and business technology under one IT relationship.
Service 01
Managed IT Support
Give employees one place to go when technology stops them from working.
From a laptop that will not cooperate to an employee who cannot access email, WABOT works through the immediate issue, coordinates with outside vendors when necessary and looks for underlying problems worth fixing.
- User, account and access issues
- Microsoft 365 and software support
- Device, connectivity and peripheral troubleshooting
- Vendor coordination and recurring issue investigation
Service 02
Microsoft 365 Management
Keep the Microsoft environment behind your business organized, secure and properly managed as your team changes.
- Users, licensing, groups and permissions
- Exchange, Outlook, Teams and shared mailboxes
- SharePoint, OneDrive and Microsoft Entra ID
- MFA, onboarding, offboarding and tenant cleanup
Service 03
Cybersecurity
Build practical security into the accounts, devices and systems employees use every day.
- MFA, identity and access management
- Endpoint protection and security patching
- Phishing protection and security awareness
- Backup, recovery and incident-response planning
Service 04
Endpoint & Device Management
Keep company computers configured, updated, secured and accounted for.
- Intune and device enrollment where applicable
- Software deployment, patches and security policies
- Encryption, compliance and device inventory
- Device setup and lifecycle management
Service 05
Hardware & Device Lifecycle
Deal with hardware issues before every device problem becomes an emergency purchase.
- Laptop, desktop and peripheral troubleshooting
- Diagnostics, upgrades and data transfer
- Replacement and lifecycle planning
- Procurement, warranty and vendor guidance
When something breaks
Your team shouldn’t have to figure out who to call.
Employees should not lose half a day trying to diagnose technology problems themselves. WABOT gives your business a clear path from issue to resolution and helps preserve the knowledge gained from fixing it.
- 01
Tell us what’s wrong
An employee or manager explains the issue and relevant context—whether it involves an account, email, a device, an application, the network or hardware.
- Clear intake
- Relevant context
- One place to ask for help
- 02
Diagnose and resolve
WABOT determines the right path, from configuration and account changes to hardware work, Microsoft 365 administration or coordination with an ISP or software vendor.
- Practical troubleshooting
- Appropriate escalation
- Vendor coordination
- 03
Reduce repeat problems
Where appropriate, we document the fix, improve the configuration or process and identify a larger issue that deserves preventative attention.
- Preserved knowledge
- Better processes
- Preventative improvements
Flexible IT support
We can be your IT team—or make your existing IT team stronger.
For companies without dedicated internal IT
Fully Managed IT
WABOT can become the team responsible for coordinating your everyday technology environment: employee support, Microsoft 365, accounts, devices, security practices, onboarding, hardware and ongoing improvement.
Your business gets clearer ownership without immediately building a large internal IT department.
For organizations with internal IT
Co-Managed IT
Add capacity where your internal team needs it most. WABOT can help with Microsoft 365 administration, endpoint management, security work, documentation, employee support and technology projects without replacing the people who already know your business.
Responsibilities stay collaborative, clear and aligned with your team.
Security-first IT
Security should be part of everyday IT—not a separate project.
Security is strongest when it is built into the way accounts, devices and employee access are managed every day. WABOT helps businesses apply consistent controls across Microsoft 365, identities, endpoints, onboarding, offboarding and employee practices.
Accounts & identities
MFA & access
Employee devices
Microsoft 365
Updates & patching
Security awareness
Onboarding & offboarding
Backup & recovery planning
Employee IT lifecycle
From an employee’s first day to their last.
Repeatable employee technology processes reduce delays, missed access changes and uncertainty about who handles what.
New employee
WABOT can help:
- Create accounts and configure Microsoft 365
- Assign appropriate access
- Prepare the device and required applications
- Apply security settings
- Provide initial technology guidance
Current employee
WABOT can help with:
- Support requests and access changes
- Device maintenance and software changes
- Security updates
- Hardware problems
- Technology training
Employee departure
WABOT can help:
- Disable accounts and remove access
- Coordinate equipment recovery
- Review permissions
- Coordinate appropriate business-data transfer
- Prepare equipment for reuse or retirement
Getting started
First, we understand what you’re working with.
We start with the current environment and the issues that matter most—without inventing a one-size-fits-all onboarding timeline.
- 01
Understand
Review users, devices, Microsoft 365, vendors, responsibilities, recurring issues and major security concerns.
- 02
Prioritize
Identify immediate support problems, security concerns, operational gaps and high-impact improvements.
- 03
Organize
Create clearer ownership and repeatable processes for users, devices, access, support and employee changes.
- 04
Manage & improve
Handle ongoing needs while improving reliability, security, employee experience and technology planning.
Why WABOT
IT support should make technology feel simpler.
Clear ownership, practical communication and consistent management help technology support the business instead of distracting from it.
One partner
A clearer place to go instead of deciding which vendor owns every technology problem.
Business-first communication
Technical issues and recommendations explained without unnecessary jargon.
Security-conscious decisions
Security considered when managing identities, accounts, access and devices.
Modern Microsoft management
Microsoft 365, identities and employee devices treated as one connected environment.
Proactive thinking
Immediate issues resolved while recurring problems worth fixing are identified.
Employee adoption
Staff helped to understand and effectively use the technology the company invests in.
Local expertise
A Canadian team, based in Vancouver.
WABOT is a Canadian team based in Vancouver, providing responsive, practical IT support with an understanding of the needs of Canadian businesses.
FAQ
Questions about managed IT support.
Straightforward answers to common questions from business owners and IT leaders.
What can WABOT manage for our business?
WABOT can coordinate day-to-day employee support, Microsoft 365 administration, cybersecurity practices, devices, hardware, onboarding, offboarding, staff training and ongoing IT improvement. The exact responsibilities are agreed around your environment so employees and management know what WABOT owns and when to get in touch.
Can WABOT become our outsourced IT department?
Yes. For a company without dedicated internal IT, WABOT can become the team coordinating its everyday technology environment. That can include support, accounts, Microsoft 365, devices, security practices, employee changes, hardware and planning—giving the business clearer ownership without immediately building a large internal IT department.
Can WABOT support our existing IT team?
Yes. A co-managed relationship adds capacity without replacing the people who already know your business. WABOT can help with Microsoft 365 administration, endpoint management, security work, documentation, employee support or specific technology projects, with responsibilities defined collaboratively.
What happens when one of our employees has an IT problem?
The employee or manager shares the issue and useful context with WABOT. We diagnose the problem, work toward the appropriate resolution and coordinate with a software provider, ISP or other vendor where necessary. When an issue points to a recurring weakness, we can recommend a more durable improvement.
Can WABOT manage Microsoft 365 and employee devices?
Yes. WABOT can manage users, licensing, email, Teams, SharePoint, OneDrive, permissions, identities and MFA alongside device setup, policies, software, updates, encryption and inventory. Managing these as one connected environment helps keep access and devices aligned as employees join, change roles or leave.
Can WABOT help with cybersecurity?
Yes. WABOT applies a practical, security-first approach to accounts, identities, Microsoft 365, endpoints, updates, employee access and awareness. We can also help plan for backup, recovery and incident response. Recommendations reflect the needs and risks of your actual environment rather than fear-based promises.
Can WABOT manage employee onboarding and offboarding?
Yes. WABOT can help make account creation, access, device preparation, application setup and initial guidance repeatable for new hires. When someone leaves, we can coordinate account disabling, access removal, equipment recovery, permission review and appropriate transfer of company information.
How do we get started?
The first step is a conversation about your users, devices, Microsoft 365 environment, vendors, responsibilities, recurring issues and major security concerns. From there, WABOT can identify immediate priorities, clarify ownership and recommend a practical path for ongoing management and improvement.
Beyond IT
WABOT also helps businesses improve how they appear in AI search.
Wabot Search helps businesses understand and improve how AI tools describe, compare and recommend them.
Spend less time dealing with IT.
Whether you need someone to manage day-to-day IT or additional expertise alongside your existing team, WABOT can help bring clearer ownership, stronger security and fewer technology distractions to your business.